Shipping policy
Shipping Policy
Last updated: August 24, 2026
Processing Time All orders are processed within 1–2 business days after payment confirmation.
Shipping Times Since our products are fulfilled by our supplier partners and shipped directly to you, estimated delivery times are as follows:
- Canada & USA: 5-8 business days
- International: 10–15 business days
Please note these are estimates and may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order. We may offer free shipping promotions from time to time — check our store for current offers.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. These charges vary by country and are not included in our product prices or shipping costs.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us and we will work with our supplier to resolve the issue. We are not responsible for delays caused by customs or carrier issues outside our control.
Incorrect Address Please ensure your shipping address is correct at checkout. Erics Gear Co. is not responsible for orders shipped to an incorrectly provided address.
Contact Us If you have any questions about your shipment, please reach out to us through our store's contact page.